Our Mobile App

The full details

Your everyday just got a whole lot easier. Even better banking has arrived.

To use Our App you must be a first direct customer and have set up your telephone security. If you're not registered, simply download the App and follow the on-screen instructions.

What devices can the app be used on?

• Apple: compatible with iPhone, iPad and iPod touch. Requires iOS 9.0 or later
• Android™: any mobile device running Android 5.0 or later

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• What can I do on the app?

  From checking your balances and viewing transactions to paying family and friends, mobile banking takes the hassle out of everyday money stuff.

• What is a Siri® Payment?

  Siri allows you to make payments using your voice outside our Mobile Banking App.

• What do I need to make payments using Siri?

  You'll need...

  • to be registered for Digital Banking with an active Digital Secure Key
  • have your biometric (Touch ID or Face ID) enabled
  • be registered for Paym
  • have iOS 10 or above

  The person you're paying must also be registered for Paym.

• What is sending money with fdpay?

  fdpay allows you to make payments using our custom payment keyboard outside our Mobile Banking App.

• What do I need to send money using fdpay?

  You'll need...

  • to be registered for Digital Banking with an active Digital Secure Key
  • be registered for Paym
  • activated the fdpay keyboard
  • The person you're paying must also be registered for Paym.

• Are there any charges?

  There's no charge for the app. But as it relies on an internet connection, you'll be paying for the data you use through your mobile phone plan if you aren't connected to Wi-Fi.

• Can I use the app abroad?

  Yes, the app works abroad but be careful as data charges may be added, please check with your provider.

• Does the app give me access to all your online services?

  Nearly, but not all. You'll still need to log on to full Online Banking to access these services:

  • details of monthly charges, fees and interest
  • cancelling or amending a one off payment you have set up.

• What permissions does this app ask for?

  For our App to work on your iPhone, iPad or iPod touch, you will need to accept the following permissions:

  Contacts

  • this allows our App to access your contacts so that you can send money to people in your address book using their phone number. This feature is used by the Paym service.

  Push notifications

  • this request allows first direct to send push notifications to your device.

  Keyboard

  • this allows you to send money outside our App using our custom keyboard. This feature is used by the fdpay service.

  For our App to work on your Android device, you need to grant it the following permissions:

  Contacts

  • this allows our App to access your contacts so that you can send money to people in your address book using their phone number. This feature is used by the Paym service
  • when this request is made, Android also requests permission to access your call log. However, our App does not require your call log information; it does not access, use or store any of this information.

  Device ID & Call information

  • this allows our App to read the phone's status and identity for security and verification purposes
  • to dial first direct directly from within our App.

  Wi-Fi connection information

  • this gives our App full network access, and allows it to view Wi-Fi and network connections
  • our App uses these to check your connection so it can access first direct's systems.

  Push notifications

  • this request allows first direct to send push notifications to your device.

  Keyboard

  • this allows you to send money outside our App using our custom keyboard. This feature is used by the fdpay service.

  Photo/Media/Files

  • this gives the app access to save files onto your device. This lets you store documents, for example loan agreements.

  If you reject any of the permissions, you may find that some functions are unavailable.

• What username do I use to log in?

  Your username is the unique name that you created when registering for Mobile or Online Banking. It can be between 5 and 76 upper and lower case letters and numbers.

  If you haven't yet registered for our App, simply download it and follow the on-screen instructions.

  You'll need to have registered for Phone Banking before you can access mobile banking. You can do this by calling 03 456 100 100.

• What if I've forgotten my username or password?

  If you've forgotten your password please log on to Online Banking opens a new window with your username, then select 'Log on without your Secure Key' option and select the 'Forgotten your password?' link.

  Forgotten your username? - Don't worry, just give us a call us on 03 456 100 100 and we'll reset your security information.

  If you've forgotten your memorable answer please log on to Online Banking opens a new window, then select 'Forgotten your memorable answer?' link.

• Is the app secure?

  Yes. Very. But remember security is in your hands too. Please make sure you log out after using the app. For extra security, if you don't use the app for 15 minutes, you'll be 'timed out' and automatically logged out. Have a look at our mobile security page for more information about this.

• Which accounts will I be able to view?

  You can see all the same accounts as when you log on to Online Banking.

• When I make a payment, what does 'Reference' mean?

  If you're paying a bill or organisation, you can put a reference so they know it's from you. This could be your account number or customer number. If you're unsure what to use, contact the organisation.

  If you're paying friends or family, put a reference that both of you will recognise, eg payment for lunch. Remember, this wording will appear on both yours and their statements. You can change this reference every time you make a payment to them.

• Can I see my secure messages?

  Yes, you'll be able to read secure messages, but you'll need to log on to Online Banking to be able to send and reply to secure messages.